Customer Service

Information for Customers of Arizona Highways Magazine and Gift Shops

Corporate Sales

Find out about products and opportunities available through our Sales Department.

Frequently Asked Questions

Q. How do I change my address?
A. CLICK HERE to log into your subscription account and change your address. You will need TWO of the following items to log in:
• Email address associated with account
• Account Number
• Zip Code
• First/Last Name OR Business Name AND Mailing Address

Q. How do I log into my product account?
A. Click here to manage your product account. Your email and password are required to log in.

Q. How do I log into my subscription account?
A. Cick here to manage your subscription account. You will need TWO of the following items to log in:
• Email address associated with account
• Account Number
• Zip Code
• First/Last Name OR Business Name AND Mailing Address

Q. What items can I manage in my subscription account?
A. Click here to manage your subscription account, which includes the following items:
• Check Account Status and Subscription Expiration Date
• Change Your Address
• Make a Payment or Check Payment Status
• Renew or Cancel Your Subscription
• Renew or Cancel Gift Subscriptions
• Give Gift Subscriptions
• Report a Missing or Damaged Issue

Q. What is Arizona Highways' digital edition?
A. Arizona Highways digital edition is a replica of the printed magazine. Follow this link to find out more.

Q. What should I do if I don't receive an issue?
A. If an issue is missing or more than two weeks late, write, e-mail, call us, or follow this link, making sure to include information from your mailing label from a previous issue. We'll send you another magazine to replace the missing issue (supplies permitting) or, if you prefer, we'll extend your subscription by one month.

Q. How do I read my mailing label?
A. Your mailing label contains several pieces of information that are valuable to you and will help us serve you faster when you contact us. Please be sure to attach it to any correspondence you send us or have the information handy when you call us.

Address label sample
Your address label should look similar to the image above. The account number is shown highlighted in red.

Invoice label sample
Your invoice label should look similar to the image above. The account number is shown highlighted in red.

Renewal label sample
Your renewal label should look similar to the image above. The account number is shown highlighted in red.

Q. What if I can't find my mailing label information?
A. Provide us with the complete name and address exactly as it appears on the subscription. If you have moved or changed your name in the last eight weeks, please provide the old name and/or address as well.

Q. How do I ensure my Arizona Highways subscription will continue uninterrupted when I move?
A. If you are moving or temporarily changing addresses, let us know at least six weeks in advance to avoid interruption in your service. Call or write and be sure to include your mailing label information from the old address as well as your new address. If you seasonally move at the same time every year, please give us both addresses and the dates you will be moving and we can update your account to automatically change your address for you. This will help avoid missing an issue.

Q. What is Arizona Highways' policy regarding mailing lists?
A. Occasionally we may make our subscribers' names available to carefully screened companies whose products or services might be of interest. We might also use your postal or e-mail address to notify you about updates to our Web site, new products and services, or upcoming events we think you might find interesting. If you do not wish to receive e-mail or mailed marketing materials from us, or you do not want us to share your e-mail or postal address with other organizations, please let us know in writing and include your mailing label with your correspondence.

Q. What is Arizona Highways' return policy?
A. SUBSCRIPTIONS: The balance remaining of a cancelled PAID subscription will be refunded. Depending on method of payment, the refund will either be credited to a credit card or a check will be mailed within 30 days.
PRODUCTS: The price of returned products ordered will be fully refunded, excluding shipping charges. Depending on method of payment, the refund will either be credited to a credit card or a check will be mailed within 30 days.
OUT-OF-STOCK ITEMS
If an item is temporarily out of stock, we will notify you of any shipping delays of over two weeks.

Q. What methods of shipping does Arizona Highways offer?
A. WITHIN THE U.S.
Please allow 7-10 business days for standard delivery. Orders may be shipped in multiple packages, which may not be received the same day. For HI and AK, please add $15.00 per shipping address. EXPRESS DELIVERY: For an additional $20.00 per address, your order can be delivered within three business days of receipt.
TO ORDER FROM OUTSIDE THE U.S.
Include credit card information or payment in the form of a bank draft in U.S. dollars drawn on a U.S. bank. Please allow 2 to 3 weeks for delivery. Please add $15.00 per shipping address.

Q. What methods of payment does Arizona Highways accept?
A. VISA, Master Card, Discover and American Express credit cards; checks or money orders made payable in U.S dollars to Arizona Highways.
credit cards

If you still have questions about your subscription and are not able to log into your account, call (800) 543-5432, please email customer service at customer_service@arizonahighways.info or click here to contact customer service. If possible, please have your mailing label available for faster service.

To place corporate subscription orders, please contact our sales department by phone at (602) 712-2018, by fax at (480) 393-5725, or by email at sales@azdot.gov.

QUESTIONS? EXCHANGES?
If you are not completely satisfied with your order or have a question, please call 800-543-5432 or e-mail us at customer_service@arizonahighways.info.

Visit Our Gift Shops in the Phoenix Area:

Arizona Highways Gift Shop in Phoenix
Central Phoenix
2039 W. Lewis Avenue, Phoenix, AZ 85009
602-712-2200
M - F, 9:00 A.M. - 4:00 P.M.
>> Google Map

Arizona Highways Airport Gift Shop
Sky Harbor International Airport
Terminal 4, Barry M. Goldwater Terminal
602-275-2920
Please call for hours of operation.


Phoenix-Mesa Gateway Airport

6033 S. Sossaman Road, Mesa, AZ, 85212
480-988-7600
>> Visit Website

Please note that product availability varies between gift shop locations.